Payment
In our shop, we accept Cash, VISA, Mastercard and Debit.
Online, we accept all credit cards through Paypal. You do not need a Paypal account to pay through Paypal. It will give you the option to pay without an account once you click "check-out". Sorry, we do not accept cash or cheques.
Once you click "checkout", you will be asked to enter your payment information. Once you proceed to the next step after entering payment information, you will be able to enter discount codes, and see taxes and shipping fees. You will not be charged until you see, and agree to the complete total including discounts, shipping, and taxes.
Placing Orders
We encourage you to order online for the fastest possible service, but please feel free to call in your order as well. We can be reached at 416-792-1271.
Packaging
All orders are packaged with bubble wrap, in envelopes or packing boxes. You may request a gift box by emailing us at info@iheartaccessories.ca, and stating your order number.
Shipping Policy
Shipping costs are calculated by weight, at check-out.
Please
be aware that orders shipped outside of Canada may be subject to local
duty and customs fees. Such charges are not covered by I Heart Accessories
and will be the sole responsibility of the account holder. In certain
circumstances, packages may be held at customs. This is beyond our
control but we can be contacted to help launch an investigation.
The shipping times for International orders will vary by country. I Heart Accessories cannot guarantee delivery dates on International orders.
Shipping/Delivery Times
Once you complete the checkout process, we get right to work on your order as quickly as possible. Processing
an order generally takes 1-2 business day(s) from time of order. We ship orders Monday
through Friday using Canada Post. It typically takes 5-10 business days for delivery. All orders include shipping and
handling. If you require faster
shipping, please email us at info@iheartaccessories.ca to inquire, and we will contact you with shipping options and
additional costs. Once your order has shipped we’ll email you your
tracking number.
Return/Exchange Policy
In the case where you are unsatisfied with your purchase, we will gladly exchange or refund (online only) the item(s).
1. If the item(s) you have ordered is unsuitable, please contact us within 7 days of its receipt. Email us at info@iheartaccessories.ca detailing the items being returned along with your original order
number. We will issue a return authorization form and provide
instructions on how to send back the jewelry. Items must not be worn
and must be sent back in its original packaging. Refunds on items not
deemed defective are subject to a 10% restocking fee. Exchanges are processed by us, only once we receive the originally purchased item.
2. In the case of damaged or defective items, we will accept exchanges within 30 days of purchase. Email us at info@iheartaccessories.ca with the original order number and details of damages/defect. We will
send you a return authorization form with instructions on how to send
it back.
3. Items returned without prior contact for an authorization will not be accepted.
4. All clearance and sale items are final sale.
Items bought under these conditions will not be accepted for return or
exchange.
5. For all returns (other than damages/defects),
you will be required to arrange and pay for shipping the item(s) back to I Heart Accessories. We strongly recommend you obtain proof of posting and a
tracking number in these situations, as we cannot accept responsibility
for lost parcels.
6. Any refunds will be processed back through Paypal within 14 business days from the
date of authorization.
7. Holiday returns: Any gift purchases made in the
month of December can be credited or exchanged until January 20th. This
is an extended return period to accommodate the annual gift-giving
season. Please follow the standard process outlined above for any
holiday returns.
8. Pre-orders: Any items pre-ordered and paid in full or with deposit, are non-refundable. Pre-orders may be canceled, however deposits will not be returned to the customer, and only 50% of full payments will be returned.
We appreciate your patience in contacting us with inquiries. We do our best to respond to all emails within 12 - 24 hours.
